Reference

Answers to the Questions You Send Us

Every question we get about opening an account, checking a wallet payment and finding your way around the lobby now sits in one place, so you can settle it before you write to support.

Account opening answersWallet and cashier stepsLobby and game questionsWhere to reach support
See the Lobby Read FAQ
7j77777 Answers to the Questions You Send Us
PAGE AT A GLANCE

How These Answers Are Grouped

4
game categories you can ask about: slots, live tables, crash games, sportsbook
2
ways into the lobby: mobile browser and desktop
3
local wallets answered in the cashier questions: bKash, Nagad, Rocket
SSL
encryption on account, wallet and cashier pages
HOW WE ANSWER

Why Each Answer Can Be Checked

Answers here are written by the team that handles the wallet and cashier queues, then checked against the live screens before they go up. We do not quote RTP figures unless the game or provider shows them inside the lobby — where that number is displayed, we point you to where it sits. When something changes, the old answer is replaced rather than stacked under a newer one, so you are not reading two versions of the same step and guessing which one is live.

Written from the cashier queue

The wallet and cashier answers come from the team that handles those cases every day. If a step reads differently on your screen, the wording is corrected rather than defended.

RTP shown only where supplied

We do not publish our own RTP percentages. Where a provider displays one inside a game, the answer tells you where to look for it on the lobby tile.

One live version per answer

When a payment flow or lobby layout changes, the old answer is replaced in the same week. You will not find two versions of the same step sitting on this page.

Access depends on where you are

Account opening and play depend on your local law and eligible regions. If your country is not supported, the account form stops the process instead of taking a payment.

HELP CHANNELS

Reaching a Person Beyond the Page

Some questions need a person, not a page. If your bKash payment shows on your phone but not in your account wallet, the chat option inside your account is the route we point you to — send the transaction ID and the number you paid from, and the team can trace it. Email works when you want to attach a screenshot and keep the thread. Both channels reach the same support desk, and both ask for the same two details first, so keep your wallet number and payment reference close before you write.

In-account chat Open your account and use the chat panel on the cashier screen. Send the wallet name, the amount and the transaction ID so the team can trace the payment without asking you twice.
Email thread Use the address listed on your account profile when you want to attach a screenshot of your Nagad or Rocket confirmation. Replies stay in the same thread, so you keep one record of the case.
Wallet verification desk If the name on your wallet does not match your account, the verification desk asks for a clear photo of the wallet profile page. Keep the wallet number visible and do not crop the screen edges.
7j77777 What This Page Settles Before You Ask

What This Page Settles Before You Ask

You will not find a wall of policy text here. Each answer below starts from a question we actually receive inside the account area, then explains the step you take next — where the cashier sits, what your wallet app shows, what our team checks before a withdrawal clears. The page is grouped by the point where you are most likely to

get stuck: opening the account, sending money through bKash, Nagad or Rocket, finding a game in the lobby, and reaching a human when the answer is not here. Some entries are short on purpose. If you ask how a crash round ends on Aviator Sky Run, we explain the multiplier and the cash-out point rather than sending you to a video. If

you ask why a table game and a slot behave differently, we say it plainly. When a cashier flow changes, the matching answer is rewritten in the same week, and the version you read is the one support works from. If your question is missing, the chat button inside your account reaches the same team that maintains this page.

  • bKash
  • Nagad
  • Rocket
  • Upay
  • Bank Transfer

The Questions You Ask Us Most

Below are the six questions that come up most often in chat. Each answer is short because each one points at a single step. If yours is not here, the same support team handles it — send the wallet name and the screen you are on, and the reply will match what you see. Sportsbook questions land here too, and the last answer explains how we treat the cricket category rather than any single fixture.

Tap the account button, give your mobile number, and confirm the one-time code we send. Set a password, then open the cashier to add funds from bKash, Nagad or Rocket.

Send the transaction ID and the number you paid from through in-account chat. Do not send a second payment. The team traces the reference against the wallet statement and updates your account wallet.

Slots from Pragmatic Play and PG Soft, live tables such as Roulette Royale and Dragon Tiger, crash titles like Aviator Sky Run, and a sportsbook covering cricket, football and BPL matches.

RTP is displayed only where the game or provider exposes it inside the lobby. Some slot tiles carry the figure; many live tables do not. We never fill that gap with a number of our own.

Yes. The lobby runs in your mobile browser and the cashier opens inside the same session, so a Nagad or Upay transfer does not throw you out of the game you were on. Desktop works the same way.

Cricket is the category we get asked about first, taking in IPL, BPL and international fixtures. We frame the category here and leave the actual markets to the sportsbook inside your account.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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